Dear Delta Flight Check-in Man,
We are so appreciative that we were able to make our flight to San Francisco last week. Despite your initial lack of interest in our plight, you really came through in the end. I'm so pleased that my usually ineffective methods of persuasion- yelling "this is unacceptable" and shaking my hand- finally worked. I took great pride in the fact that those simple words, screamed so loud that the entire terminal could hear, stirred in you the realization that you had been doing absolutely nothing to support us. It was really nice of you to call your friend at the gate, chat about your day, while trying to rebook our tickets, and take your merry time. It is my belief that this whole fiasco could have been avoided, had you not instituted this idiotic policy of deleting boarding passes if they haven't been scanned in 45 minutes prior to take-off. If you can convince your company that this is more trouble than it's worth, just think, you can go back to your regular schedule of throwing bags onto the conveyer belt and chatting loudly with your coworkers while ignoring the growing line of customers waiting patiently. Just trying to help a brother out.
All my love,
JP
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